Client Speak

We are not just a vendor.. our clients see us as their partner

The dedication from our Nittany teams to provide the best possible services is beyond compare. No matter what is asked of them, they always give their all. We consider our Nittany teams to be an integral part of our entire company. Our relationship has evolved over the years to what it is today-a true partnership.

.. is very responsive to our needs in terms of the priority of assigned tasks and the ability to take on extra work at a moments notice. The tasks we have assigned are completed in a timely manner and done in accordance with the protocol we have established. By utilizing your services, we are able to focus more on our client and strengthen our core delivery - A/R Management.

.. was a start up billing service in January 2002 and elected to contract with Nittany at the onset for back office work. We bill for a hospital based radiology group servicing six hospitals. Nittany manages our demographic entry, diagnosis coding, charge entry, payment posting, insurance follow up and management reporting. We have experienced the usual challenges of a start up company as well as the typical day to day challenges of medical billing. However, we have found the team to be very dedicated, knowledgeable and responsive to our concerns and needs. In addition, the software team has been instrumental in designing processes to improve throughput. The bottom line is, six years later, our doctors are pleased with the improvement in collections. Nittany continues to be a key player in the success of our company and I would not hesitate to recommend their service.

We have been using Nittany for almost one year now and are extremely pleased with them. We have outsourced demographic data entry, charge and payment entry and insurance claim follow up. They are very accurate in their work and are very responsive to our changing needs. I would highly recommend them.

Again-your team is Great!! Keep up the great work-we all appreciate your team as a Partner! We are very pleased with Jai, Vivek, Rakesh and the entire Team. We are continuously trying to evaluate how to send you more work. Please continue to work with our newest added account ..' charge entry rules.

I do not have any suggestions for improvement at this time. All work being performed by you is good and very well appreciated.. No work backlogged; completed in a timely fashion. Nice job in getting current after having holiday time off in September. Very satisfactory.....No error problems in September. Good job in catching problems. All problems have been addressed with safety check points put into place to catch and/or reduce errors. Nothing outstanding at this time. Everything satisfactory. Continue to review for errors prior to releasing to Coding....this is important for correct billing to go out. This is being done and the results are good

We are pleased with your response to our requests to increase productivity on .. and ... . We expect that this can be sustained and that the progress that has been made will be evident in the collections totals.

We continue to be pleased with the ER Coding efforts on ...

Everything is going well. We are very pleased with the response from your team. We are always looking to improve the way we are working accounts. We want to work accounts through to resolution and better analyze what we have outstanding. We want to ensure that we are getting to all accounts and working them thoroughly.

We appreciate all of your efforts to increase productivity on the AR projects. The quality remains good, and the communication and response to our needs are good as well. The ER coding is going very well and we are very comfortable with how that process is working.